Emery Game Line is committed to providing quality products and dependable customer support. If you have questions about a purchase or believe there is an issue with an order, please contact us so we can review the situation and determine the appropriate resolution.

This Return Policy outlines the general guidelines for return requests, product concerns, and order issues.

Requesting A Return

Customers who wish to request a return should contact Emery Game Line before returning any product.

To help us process your request efficiently, please be prepared to provide:

• Order Number
• Product Information
• Reason For Return
• Photographs, if applicable
• Contact Information

Return requests submitted without prior communication may experience processing delays.

Product Condition Requirements

To be considered for return review, products should generally be:

• In their original condition
• Free from misuse, abuse, or unauthorized modification
• Returned with original components when applicable
• Accompanied by proof of purchase

Products that show significant signs of damage, misuse, alteration, or improper handling may not be eligible for return consideration.

Damaged Or Incorrect Orders

If your order arrives damaged or if you receive an incorrect item, please contact Emery Game Line as soon as possible after delivery.

When reporting a damaged or incorrect shipment, please provide:

• Your order number
• A description of the issue
• Photographs of the product and packaging, when available

Prompt reporting helps us investigate and work toward an appropriate resolution.

Return Authorization

Certain returns may require authorization before being sent back.

Customers should wait for return instructions before shipping products to Emery Game Line.

Unauthorized returns may not be accepted.

Refund Review Process

Approved return requests will be reviewed after the returned product has been received and inspected.

If a refund is approved, it will be processed through the original payment method whenever reasonably possible.

Processing times may vary depending on the payment provider or financial institution involved.

Shipping Costs

Shipping charges associated with the original order may not be refundable unless otherwise required by law or determined appropriate based on the circumstances of the return.

Customers may be responsible for return shipping expenses unless otherwise authorized by Emery Game Line.

Non-Returnable Items

Certain products may not be eligible for return, including but not limited to:

• Products showing signs of misuse or modification
• Products damaged after delivery due to improper handling
• Special-order or custom products, where applicable
• Items otherwise identified as non-returnable at the time of purchase

Exchanges

Exchange requests may be reviewed on a case-by-case basis depending on product availability and the nature of the request.

Customers seeking an exchange should contact Emery Game Line for assistance.

Contact Us About A Return

If you have questions regarding a purchase or need assistance with a return-related matter, please contact us.

Emery Game Line
5379 Henty Road
Avon, NY 14414

Phone: (585) 538-6178
Email: contact@emerygameline.com