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Terms of service

Emery Game Line (EGL) Terms and Conditions

Welcome to Emery Game Line ("EGL," "we," "us," or "our"). By accessing our website and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Overview & Eligibility

By purchasing from EGL, you represent that you are at least the age of majority in your state or province of residence. We reserve the right to refuse service or cancel orders at our sole discretion.

2. Shipping & Delivery

  • Processing: All orders are processed and prepared for dispatch within 48 hours of order placement, including weekends.

  • Domestic & International: We offer Standard, Express, and Expedited shipping via UPS or FedEx within the US. International orders ship via UPS Worldwide or FedEx International.

  • Duties & Fees: International customers are strictly responsible for all customs duties, import fees, and local taxes.

  • Claims & Delays: EGL is not responsible for transit delays due to incorrect addresses or missing signatures. Delivery issues must be reported within 24 hours of the delivery confirmation email. Shipping damage claims require a photo of the unopened package.

3. Returns, Exchanges, & Refunds

  • 7-Day Window: All return requests must be initiated within 7 days of the verified delivery date.

  • Product Condition: Items must be unused, undamaged, and in good condition. We reserve the right to apply a restocking fee based on item wear or damage found upon physical inspection.

  • Documentation & Addressing: Returns must be clearly addressed to Emery Game Line and must include a completed EGL RMA form inside the box.

  • Return Labels: We provide return shipping labels only for items in their original packaging (the label cost will be deducted from your final refund). If alternative packaging is used, you must source your own label.

  • Refund Window: Refunds are processed back to the original payment method within 3 business days of EGL physically receiving the package.

4. 1-Year Limited Blanket Warranty

EGL warrants all products to be free from defects in materials and workmanship under normal, intended use for one (1) year from the original purchase date.

  • Remedies: Approved claims will be resolved by sending replacement parts, issuing a full product replacement, or providing a refund if replacements are unfeasible.

  • Out of Stock: If parts or items are out of stock, shipment delays may occur.

  • Exclusions: This warranty does not cover normal wear and tear, accidental damage, misuse, neglect, unauthorized modifications, or acts of God.

5. Limitation of Liability

To the maximum extent permitted by law, Emery Game Line shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from the use or inability to use our products or website.

 

 

Emery Game Line (EGL) Privacy Policy

Last Updated: July 2, 2026

At Emery Game Line, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information.

1. Information We Collect

We collect personal information necessary to fulfill your orders and improve your shopping experience, including:

  • Contact Information: Name, email address, phone number, shipping address, and billing address.

  • Payment Information: Payment details are securely processed through our third-party encrypted payment gateways (e.g., Stripe, PayPal). EGL does not store your raw credit card numbers.

  • Technical & Usage Data: IP address, browser type, and browsing behavior on our website collected via cookies to optimize website performance.

2. How We Use Your Information

We use your data strictly to manage operations and customer interactions:

  • To process, ship, and fulfill your product orders.

  • To send automated tracking notifications (when your package enters transit and upon delivery).

  • To manage customer service requests, warranty claims, and return processing (including RMA processing).

  • To send marketing communications, if you have explicitly opted in (you may opt out at any time).

3. Information Sharing with Third Parties

We do not sell, trade, or rent your personal information to third parties. We share your data only with trusted partners required to complete your transactions, including:

  • Shipping Vendors: UPS and FedEx to print labels and deliver your orders.

  • Payment Processors: Safe, encrypted platforms that handle financial transactions.

  • Communication Tools: Services used to send your automated tracking and customer support emails.

4. Data Security & Retention

We implement robust electronic and administrative security measures to protect your personal data. We retain your transaction information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve warranty disputes.

5. Your Rights

Depending on your location (such as the EU or California), you may have the right to access, correct, or request the deletion of the personal information we hold about you. To make a data request, please contact our privacy team at [Insert Support Email].

 

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