Shipping policy

Shipping Policy

1. Order Processing Time

All orders are processed and prepared for dispatch within 48 hours of order placement.

2. Shipping Methods & Delivery Windows

United States (Domestic)

We partner with UPS and FedEx to offer the following domestic shipping options:

• Standard Shipping: 3 – 10 business days

• Express Shipping: 2 – 4 business days

• Expedited Shipping: 1 – 2 business days. Please note: EGL attempts to ship Next Day orders on the same day they are placed, but same-day shipment cannot be guaranteed.

International Shipping

We ship globally using UPS Worldwide or FedEx International:

• Delivery Window: 3 – 15 business days.

• Expedited Shipping: Expedited delivery tiers are not provided for international shipments.

• Duties & Taxes: The customer is strictly responsible for all customs duties, import fees, and local taxes incurred at the border.

3. Automated Tracking Notifications

To keep you informed, automated email updates will be sent directly to you when:

• Your order is received by the shipping vendor (package is scanned into transit).

• Your order is delivered by the shipping vendor.

4. Shipping Damage Claims

If your product arrives damaged due to transit, you must contact EGL immediately. To successfully process a damage claim, you must provide an image of the unopened package clearly showing the shipping damage.

5. Delivery Issues & Missing Packages

• Reporting Window: Customers have exactly 24 hours from the time of the automated delivery email notification to report a missing package or any other delivery issues to EGL.

• Delays & Signatures: EGL is not responsible for shipping delays or failed deliveries caused by incorrect/undeliverable addresses, or if a recipient is unavailable to sign for a package when a signature is required.